Cross-channel order orchestration platform for today’s dynamic supply networks
IBM Sterling Order Management provides order orchestration through a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. The Sterling Order Management system enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.
Sterling Order Management features include:
A single view of supply and demand across channels to provide improved inventory utilization and more accurate promise dates
Coordinated, customized fulfillment execution to support various selling channels and both internal & external supplies
One source of order information to provide customers with accurate and timely alerts and updates
Integrated order fulfillment processes across all selling channels to provide a seamless customer fulfillment experience