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Commerce Data Lake Analytics

Steer the customers with order analytics insight

Order management solution helps you in getting end-to-end multi channel visibility enhancement over your supply chain management like inventory, delivery and service availability which in turn results in smart decision-making in your order life cycle, optimizing customer satisfaction and retention, financial performance and also in successfully managing bottlenecks in order life cycle
Usage of data lake is to provide a single store of all data in the enterprise ranging from raw data to transformed data which is used for various tasks including reporting, visualization, analytics and machine learning
The features and benefits of order management system analytics include:

  • Simplified customer orders, allowing users to access, modify or change a line item in an entire order
  • Provides call center representatives with real-time access to order, inventory and delivery information, thus ensuring faster resolution time for customer inquiries and increased customer satisfaction
  • Allows you to query inventory at any location to fill orders from the optimal location or vendor, thus reducing shipping costs and accelerating delivery time
  • Ability to monitor cycle times and identify bottlenecks to streamline order processing
  • Capture customer data at the beginning of the relationship to eliminate asking for repeat information at different phases
  • Identify product flaws to reduce returns and cancellations
  • Ability to monitor stock levels to ensure you are meeting quantity demands
  • Automate the fulfillment process, ensure accuracy and create a smooth customer experience